Terms of Use

1. Introduction and Acceptance

1.1 These Terms of Use (the “Terms”) constitute a legally binding agreement between the user of the Website or the Services (the “User” or “you”) and Centora Technologies Private Limited, a company incorporated under the laws of India, having its registered office at First Floor, No. 24, Road No. 1, Mukesh Colony, Ballabhgarh, Faridabad, Haryana 121004, India (“Dynoz”, “we”, “us” or “our”).

1.2 Where the organisation of the User has executed a written agreement with Dynoz, such agreement shall govern its use of the Services and shall prevail over these Terms to the extent of any inconsistency.

1.3 By accessing or using the Website or the Services, the User agrees to be bound by these Terms. Authorised Users accept these Terms on first sign-in to the Dynoz dashboard, and the acceptance is recorded. A User who does not agree to these Terms shall not use the Website or the Services.

2. Definitions

In these Terms, unless the context otherwise requires:

3. Description of the Services

3.1 Dynoz provides an AI-powered guest engagement system for hotels and other businesses. Its AI assistants answer and make telephone calls on behalf of a Customer, handle requests from Guests and record the outcome in the Customer’s own systems, operating between the Customer’s telephone system and the systems it already uses.

4. Eligibility

4.1 The User must be at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872.

4.2 The Dynoz dashboard and applications are available only to Authorised Users. An Authorised User acting on behalf of an organisation represents that they are authorised to accept these Terms on its behalf.

5. Accounts and Security

5.1 The User shall keep sign-in credentials confidential and shall use only their own account.

5.2 The User shall be responsible for all activity under their account and shall notify Dynoz immediately at security@dynoz.ai upon becoming aware of any unauthorised use.

5.3 Dynoz may suspend any account where necessary to protect the Services, its Customers or their Guests.

6. Acceptable Use

6.1 The User shall not:

• (a) violate any applicable law, or assist any other person to do so;
• (b) gain unauthorised access to any data, account or system, or probe, scan or test the security of the Services without the prior written consent of Dynoz;
• (c) use any automated means to copy, scrape or extract data from the Services, other than standard search-engine indexing of public pages;
• (d) reverse engineer, decompile or disassemble any software, save to the extent expressly permitted by law;
• (e) introduce malicious code, or interfere with or disrupt the Services;
• (f) impersonate any person, or misrepresent an affiliation with any person or organisation; or
• (g) use any Guest or staff data made available through the Services for any purpose other than that authorised by the Customer.

7. Artificial Intelligence and Calls

7.1 The Services use artificial intelligence, which may misunderstand requests or produce inaccurate output. Material details, including bookings, appointments, prices and payments, should be confirmed in the Customer’s own systems.

7.2 The assistant may transfer a call to the Customer’s staff, including whenever a caller asks to speak to a person.

7.3 The Services are not an emergency service. In an emergency, call 112.

7.4 Customers are responsible for the accuracy of the information they provide for use by the assistant, including rates, policies and property information, and for their own business decisions.

8. Personal Data

8.1 The Privacy Policy describes the manner in which Dynoz Processes Personal Data and forms part of these Terms. Where Dynoz Processes the Personal Data of a Customer’s Guests or staff, it acts as a Data Processor on the instructions of the Customer. The Customer, as Data Fiduciary, is responsible for giving notice to its Guests and staff and for having a lawful basis for such Processing, and Dynoz shall assist the Customer as provided in their agreement.

9. Intellectual Property

9.1 All rights, title and interest in the Website, the Services and the Content vest in Dynoz or its licensors. Subject to these Terms, the User may view the Website and use the Services for their intended purpose. The User shall not copy, sell, modify or reuse the Content or the trademarks of Dynoz without its prior written consent. Third-party names and logos are the property of their respective owners.

10. Feedback

10.1 Dynoz may use any ideas, suggestions or other feedback submitted by the User without restriction and without any obligation to the User. The User shall not submit confidential information unless Dynoz has agreed in writing to receive it.

11. Third-Party Websites and Services

11.1 The Website may contain links to websites and services operated by third parties. Dynoz does not control, and is not responsible for, their content, policies or practices.

12. Modifications

12.1 Dynoz may modify the Website and the Services from time to time. Dynoz endeavours to keep the Services available but does not warrant that they will be uninterrupted or error-free; any service commitments are set out in the agreements with Customers.

12.2 Dynoz may amend these Terms from time to time. The “Last updated” date above reflects the current version, and Dynoz shall notify Customers and Authorised Users in advance of any material amendment.

13. Disclaimer of Warranties

13.1 To the fullest extent permitted by law, the Website and the Content are provided on an “as is” and “as available” basis, without warranties of any kind, save as expressly provided in a written agreement. The Disclaimer provides further detail.

14. Limitation of Liability

14.1 To the fullest extent permitted by law, Dynoz shall not be liable for any indirect, incidental or consequential loss, or for any loss of profit, revenue or data, arising out of the use of the Website or the Services. The liability of Dynoz to a Customer is governed by its written agreement. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of India.

15. Indemnity

15.1 The User shall indemnify Dynoz against reasonable losses, costs and expenses arising from any third-party claim that results from the User’s breach of these Terms or of applicable law in using the Website or the Services.

16. Suspension and Termination

16.1 Dynoz may suspend or terminate the User’s access to the Website or the Services upon a breach of these Terms, where required by law, or where necessary to protect the Services, its Customers or their Guests. The provisions of these Terms on intellectual property, limitation of liability, indemnity, governing law and dispute resolution shall survive any termination.

17. Governing Law and Dispute Resolution

17.1 These Terms shall be governed by and construed in accordance with the laws of India.

17.2 The parties shall first endeavour in good faith to resolve any dispute within thirty (30) days of written notice of the dispute.

17.3 Any dispute not so resolved shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties or, failing such agreement within thirty (30) days, in accordance with that Act. The arbitration shall be conducted in the English language, with its seat in India.

17.4 Subject to the foregoing, the courts of India shall have exclusive jurisdiction. Either party may seek urgent interim relief, including injunctive relief, or relief for the protection of its intellectual property, from a competent court.

18. Electronic Record

18.1 These Terms are an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder. They are generated by a computer system and do not require any physical or digital signature.

18.2 Dynoz may give notice to the User by email or within the Services, and the User may give notice to Dynoz at security@dynoz.ai.

19. General Provisions

19.1 Entire agreement. These Terms, together with any written agreement and the policies referred to herein, constitute the entire agreement between the User and Dynoz on their subject matter.

19.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

19.3 Waiver. No failure or delay by Dynoz in exercising any right shall operate as a waiver of that right.

19.4 Assignment. Dynoz may assign these Terms to a successor to its business. The User shall not assign these Terms without the prior written consent of Dynoz.

19.5 Force majeure. Dynoz shall not be liable for any delay or failure caused by events beyond its reasonable control.

20. Contact

20.1 Queries regarding these Terms may be addressed to security@dynoz.ai or by post to the registered office of Dynoz at First Floor, No. 24, Road No. 1, Mukesh Colony, Ballabhgarh, Faridabad, Haryana 121004, India. Grievances regarding Personal Data may be raised with the Grievance Officer named in the Privacy Policy.